To our valued customers,

With the coronavirus (COVID-19) affecting communities, families, and people around the world, this is a difficult time for all of us. Our hearts go out to all those who have been affected. At Car-Part.com, our priority is the health and well-being of our employees and customers.

We have taken several steps to help lessen the potential impact of COVID-19 on our communities and our business. In accordance with orders and other guidance from authorities, we have moved our entire workforce to working remotely. We have also instructed our sales and support teams not to visit customers in person at this time. In accordance with our own pandemic response plan, we are minimizing physical requirements at our two redundant Car-Part owned data centers and increasing our virtual/remote capabilities. We have decided not to reduce our workforce at this time. Rather, we have made significant investments in equipment and technology so that we can continue providing our services and support while our teams work remotely. Our goal is to continue providing the industry-leading tools, training, and support that you need to maximize sales and efficiency during this difficult period.

We also realize that the COVID-19 pandemic has resulted in hardship for many of our customers. To help alleviate some of this hardship, we have adopted the following COVID-19 relief initiatives:

• Temporary Reduction in Fees. Car-Part.com will provide part suppliers with a 10% discount on service fees during the months of April, May, and June 2020.
• Account Holds. From now until June 30, 2020, Car-Part.com will allow part suppliers to place their accounts on hold and remove their listings from our marketplace for up to 90 days (and any such accounts may be re-instated during this 90-day period without the normal activation/re-instatement fees).
• Free Upgrades of Select Tools and Services to Maximize Sales and Efficiency Opportunities. Car-Part.com is providing current auto recycling customers with free upgrades to certain products and services for a limited time. These upgrades are being offered to assist you in maximizing your part sales opportunities and operational efficiency using your existing vehicles, parts, and people. Please contact your Car-Part sales rep for more details.

In addition, Car-Part.com is still providing our industry-leading training at no charge to our customers. The current situation may provide an opportunity for you to catch up on training opportunities that you haven’t had time for yet. Our online training resources are available at http://products.car-part.com/webinars. If you are interested in training on tools or services that are not currently listed there, please contact your Car-Part sales or support rep. If you need help getting your employees set up to work remotely, or to update your Car-Part.com software, please call us.

We are also working with industry organizations to help the auto recycling industry. We are donating up to $30,000 to an ARA COVID-19 relief fund (representing a $10,000 initial donation and up to an additional $20,000 to match donations from others). We are also donating up to $10,000 CAD to an Auto Recyclers of Canada (ARC) COVID-19 relief fund (representing a $5,000 CAD initial donation and up to an additional $5,000 CAD to match donations from others).

We are committed to supporting our customers, employees, and communities. We will continue monitoring the guidance provided by public health officials and governmental agencies, so we can be the best partner in finding solutions to problems arising from COVID-19. We will also strive to update you promptly with any updates to our relief initiatives. To follow future updates, visit our website at Car-Part.com or follow us on social media. We invite you to use the hashtag #RecyclersCare to join the conversation and share how you are helping in your community.

Please take care of yourselves, and each other, and we will make it through this difficult time together.
Sincerely,

Roger Schroder
Vice President

Jeff Schroder
Founding CEO

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